![]() ![]() ![]() This is enough to handle by itself, but DMs have become increasingly difficult to manage with each new social media platform that joins the party - we’re looking at you TikTok! These days consumers prefer to contact brands through direct messages on Facebook, Instagram and Twitter, which is why social media is the number one channel for brands looking to build stronger connections with their customers.Įverything from outstanding praise to fiery complaints can be found in your brand’s social media inbox. For most business owners, keeping up with Instagram DMs and Messenger chats from curious customers is a full-time job.
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